Admissions Supervisor

Job Title: Admissions Supervisor
Location: Dudley
Salary: £12.82
Hours: Varied - 22 hours per week in winter, 24 hours per week in summer, 32 hours per week during school holidays
Contract: Part-time, Permanent

Black Country Living Museum is seeking an Admissions Supervisor to support the daily operation of the Visitor Welcome area. The successful candidate will lead by example, ensuring the admissions team delivers outstanding service and upholds the highest standards of hospitality and professionalism.

What will you be doing?

• Supervising the daily operation of the Visitor Welcome & Admissions area.
• Leading and motivating a team of up to 15 staff members per shift.
• Delivering team briefings and setting performance targets.
• Supporting and coaching team members to provide excellent customer service.
• Responding to visitor queries and resolving complaints professionally.
• Assisting with staff recruitment, training, and appraisals.
• Managing queue flow and adapting staffing levels to visitor numbers.
• Promoting sales techniques to meet financial targets (donations, memberships, etc.).
• Coordinating stock levels, orders, and deliveries.
• Ensuring adherence to uniform, GDPR, health & safety, and cash handling policies.
• Collaborating with other departments to enhance the visitor experience.
• Completing opening and closing procedures and reporting incidents when required.

What are we looking for?

• Proven front-of-house or supervisory experience in a fast-paced, customer-focused environment.
• Strong commercial awareness and understanding of service and sales.
• Experience managing and coaching teams to meet performance goals.
• Excellent communication skills and commitment to high-quality customer service.
• Competence with Microsoft Office and CRM/point-of-sale systems.
• Ability to manage staffing and revenue budgets effectively.
• Proactive, confident, and able to use initiative in a dynamic environment.
• Current first-aid certificate or willingness to obtain one.

Desirable
• Experience with ticket booking systems and accredited customer service training.
• Experience of ordering and staff management in a fast-moving environment.

Who are we?
We are an award-winning 31-acre open-air museum. Throughout our 47-year history, our aim has always been clear: Inspiring your discovery of the Black Country. We ensure that the revolutionary story of the Black Country’s industrial landscape – the first ever of its kind in the UK – is celebrated by generations.

What can you expect?
• Unique Working environment: The Museum hosts seasonal, themed, and high-profile. events, as well as being regularly used for TV and Film locations.
• Opportunity to learn new skills.
• Competitive rewards & benefits.
• Supportive & inclusive work culture.
• Positive attitude to work-life balance.

What are you waiting for? Begin your Black Country Journey now and apply using your most up-to-date CV.

BCLM is an equal opportunities employer committed to fostering an inclusive and diverse environment that celebrates the richness of the human experience. We are dedicated to eliminating bias and discrimination at every stage and encourage applicants to get in touch should they require reasonable adjustments during the interview process. We welcome applications from underrepresented groups and believe in providing equal opportunities for all qualified candidates.

Our commitment to safeguarding includes implementing robust safer recruitment procedures to assess the suitability of individuals applying for roles that involve work with children and adults who may be at risk of harm.

Closing date: 13 August 2025

Interviews are expected to take place within 7 days of the closing date, adjustments will be made should successful candidates be unable to attend.

As we say in the Black Country, tara-a-bit!

Museum Website: https://bclm.livevacancies.co.uk/#/job/details/222