Staff Reading Room Business Liaison Manager

We are looking for a Staff Reading Room and Business Liaison Manager to oversee the operation of our Staff Reading Room team; line managing two members of staff. The successful applicant will have proven management experience in a demand-led customer service environment.

As a custodian of over 1000 years of iconic national documents, this person will be highly motivated, with the ability to stay calm under pressure and have experience of delivering to a deadline. They will also be a team player with the ability to adapt their approach and working style to different stakeholders and situations.

Working collaboratively with other departments and commercial partners they will be operating in a busy environment to deliver vital access to our records in support of The National Archives’ research and commercial activities.

If this sounds like you, join us here in beautiful Kew, just 10 minutes’ walk from the Overground and Underground stations. Staff can expect a range of benefits including a Civil Service Pension, discounts at local businesses, wellbeing resources and we also have an on-site gym, restaurant and staff bar. 

This is an onsite role with a standard working pattern of Monday to Friday, plus overtime on every third Saturday. The post holder will be required to work on the late shift pattern (10:50am-7pm) on Tuesdays and Thursdays on a rota basis, and will be required to visit our offsite storage facility occasionally with an overnight stay.

This is a full time post. However, requests for part-time working, flexible working and job share will be considered, taking into account at all times the operational needs of the Department.


Application Process:

Interview: Interviews will be held on-site, week commencing 18th August 2025.

Personal Statement: We ask all applicants to submit work history details and a personal statement, not exceeding 1200 words.

Selection for interview will be based on the ‘essential’ requirements in the job description so please ensure that your statement demonstrates in detail how you meet these requirements.

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.  Please see our candidate guidance for more information on appropriate and inappropriate use.

For full details and to apply, please click the link following 'Museum Website' below.

Museum Website: https://nationalarchives.wd3.myworkdayjobs.com/Careers/job/Kew/Staff-Reading-Room-Business-Liaison-Manager_JR200631