Commercial Systems Manager

What you’ll do
• Act as the system administrator for Tessitura and our wider suite of commercial systems, manage the day-to-day operation of these mission-critical products, and ensure they are serving the requirements of a diverse range of internal users
• Continuously develop and refine the products across our commercial systems estate to ensure Tate obtains maximum business benefit from them, proactively identifying opportunities for improvement and proposing approaches to capitalise on these opportunities
• Own the commercial systems roadmap, be responsible for its delivery, and work with internal and external stakeholders to ensure it meets business objectives and aligns with organisational and departmental strategies
• Work closely with colleagues in the Digital Product team to contribute to wider digital roadmaps and align workstreams
• Manage, prioritise and deliver the commercial systems product backlog; design, build, test and roll out new features and integrations for Tessitura and the wider commercial systems estate
• Manage the rollout of upgrades and new versions of Tessitura and other products within the commercial systems estate, including the creation and execution of testing plans to ensure continuity of service across the core system as well as any customised reports, extensions or integrations
• Work with colleagues in the Technology team and with business stakeholders across the wider organisation on the planning, design, implementation and transition into BAU for new products or platforms forming part of the commercial systems estate
• Produce clear and comprehensive documentation for commercial systems, from systems documentation for technical users to how-to guides and other training and reference materials for end users
• Line manage the Commercial Systems Assistant in line with Tate’s line management policies, ensure they are delivering against their objectives, and be responsible for their growth and development
• Chair the Commercial Systems Working Group, acting as a champion for your suite of products throughout the organisation, and building stakeholder engagement at all levels and across all departments
• Engage with peers across the GLAM sector to build a wide-reaching network, sharing best practice and collaborating with colleagues at other organisations, and advocate for Tate’s interests and ambitions within the sector and with suppliers
• Support Tate Liverpool and Tate St Ives with their use of Tessitura and other commercial systems, and travel to these sites on an occasional basis

What you’ll bring to the team
• Expert-level knowledge of working with Tessitura in a technical administration role, including managing integrations with third-party systems, system configuration, and the design, build, testing and deployment of upgrades and customisations
• A thorough understanding of database architecture and significant experience working with SQL and SSRS to extract and manipulate data within Tessitura
• Extensive hands-on experience of designing, building and managing middleware and integrations from Tessitura to other systems, and the ability to identify creative and innovative approaches to delivering against business requirements
• Extensive experience of working with ecommerce platforms (we use Salesforce Commerce Cloud), email marketing platforms (we use Emarsys), and payment systems (we use Windcave)
• A proactive approach to problem-solving, with an appetite to dig into issues, identify root causes, and propose options for resolution
• A passion for the delivery of continuous and incremental enhancements to systems, and a commitment to producing high-quality work with a real attention to detail
• A collaborative mindset, with the ability to work across teams and build relationships with colleagues at all levels of seniority and with all levels of technical knowledge
• An appetite to explore and learn new skills and technologies, to develop both personal and professional skills, and to mentor and support colleagues wherever possible
• A solid understanding of the principles involved in sound data governance, cyber security, and compliance with regulations such as PCI DSS and GDPR
• Technical confidence, a broad range of technological literacy, and the ability to work with both Tate’s internal Technology team and with external suppliers
• An interest in and commitment to the work of Tate

Museum Website: https://careers.tate.org.uk/members/modules/job/detail.php?record=201