Volunteer Hospitality Assistant

Onsite role
10am-4pm, Saturdays and/or Sundays
Dudley, DY1 4AL

What will you be doing?
- Assisting with cleaning busy kitchen areas
- Greeting and welcoming visitors; highlighting daily menus and answering questions
- Clearing tables to help keep our catering units tidy
- Gathering feedback from visitors and reporting back to the team to help continuously improve our offer

What are we looking for?
- Excellent people skills; Friendly and approachable
- Customer service champion
- Strong teamworking skills
- Ability to tackle tasks independently
- An interest in Black Country heritage (desirable)

Expected start date
Our aim is to invite the successful candidate(s) to a Volunteer Induction Day on Tuesday 26th August 2025, so we ask that you keep this date in mind when submitting your application.

Who are we?
We are an award-winning 31-acre open-air museum. Throughout our 47-year history, our aim has always been clear: Inspiring your discovery of the Black Country. We ensure that the revolutionary story of the Black Country’s industrial landscape – the first ever of its kind in the UK – is celebrated by generations.

Closing date: Monday 21st June 2025
Informal interviews will be held during the week commencing 28th July 2025.

What can you expect?
- Opportunities to develop new and existing skills
- Become a valuable part of a unique heritage attraction
- Supportive and inclusive environment
- Meet new people and make friends

What do we offer?
- Formal induction to BCLM and your role
- Full training on all aspects of the role
- Support, advice and guidance from your manager
- Regular social events
- Discount in the Museum gift shop and food outlets

Contact
For any questions, please contact our Volunteer Coordinator via [email protected] or 0121 557 9643.

Museum Website: https://search.volunteero.org/bclivingmuseum/b8b3a84f-8fd8-4b74-9a9d-ee6975d9295f