Visitor Services Manager: Safety

Main purpose of job:

To provide professional management and leadership to support a culture of excellence. Lead
on all Health and Safety, security and emergency responsibilities and ensure the safety and
security of our visitors and the collection through a team of first line managers and operational
visitor services staff.

People Management:
 Manage a team and undertake all line management responsibilities including:
o performance and appraisal;
o engage and motivate the team;
o support training, personal and professional development;
o complete recruitment procedures;
o undertake disciplinary, grievance and attendance management procedures;
o effective communications, including meetings, briefings and debriefs;

Operational Management:
 Manage and coordinate all resources effectively, including ensuring appropriate staff
cover within the department;
 Manage emergencies, incidents and other operational situations to achieve effective
resolution;
 Implement the Museum Emergency, Business Continuity and Disaster Recovery Plans as appropriate;
 Manage complex situations, such as complicated visitor complaints;
 Develop and implement strategies, procedures and processes;
 Lead and collaborate with others on projects;
 Identify and implement opportunities for continuous improvement in operational
services;
 Lead VSS initiatives that contribute to a successful visitor experience including,
wayfinding and information, a culture of service, activities and events and wider
Museum engagement;
 Maintain exceptionally high levels of safety and security standards and awareness
across the Museum in order to ensure the security and safety of visitors, staff and the
collection.

Other
 Engage with, and implement effective communication across the department and
Museum;
 Ensure reports are produced, including preparing these personally, and ensure
appropriate action is taken;
 Manage designated budgets;
 Support Museum wide activities including the public programme, exhibitions and
events;
 Manage Health and Safety for staff and visitors;
 Undertake administrative duties required of the role;
 Deputise for the Head of Visitor Services role in their absence where required;
 Provide cover and deputise for colleagues as required;
 Any other duties as assigned.

Museum Website: https://bmrecruit.ciphr-irecruit.com//templates/CIPHR/jobdetail.aspx?raparam=594F41347857715474582B5A46643775456F7A554F765949346944666A68562B6D41482B6576693176747169567374412F396E7571413D3D