Details:
Location:
IWM DuxfordCategory:
Front of house/visitor servicesSalary:
£27,000 to £29,000 per annum, full time equivalent (depending on experience) Salary will be pro-rated based on part time hours.Contract type:
Contract TemporaryHours:
Part timeTelephone:
naVolunteering Officer
Volunteering Officers lead a team of passionate and motivated volunteers, overseeing smooth and safe operation across Front of House and Back of House areas. The team will produce positive, impactful results and experiences for volunteers, visitors and IWM.
You will focus on achieving a thriving volunteer effort, supporting operations, building a positive volunteer ethos with staff, assisting volunteer recruitment campaigns, delivering training and identifying improvements in the volunteer experience. Your collaborative communication style will ensure you work in partnership with critical stakeholders such as Visitor Experience, Learning & Engagement, Membership, Preservation/Conservation, Digital and Curatorial.
You will support volunteers by organising rotas, briefings and deploying teams responsively to daily need. You will be responsible for the day-to-day communications, welfare and pastoral care of a designated volunteer team and are required to deliver elements of the volunteer training programme to build understanding, drive high standards and empower our workforce, as part an organisational wide commitment to the volunteer ethos.
Volunteering Officers should understand the organisational objectives for visitors and promote products and services (including events, guidebooks, membership, tours, volunteering, shops and cafes) to maximise IWM’s revenue and financial sustainability.
For a full list of duties and the person specification (which your application will be marked against) please view the Job Description.