Supporter Engagement Manager: Communications

Supporter Engagement Manager: Communications
Development
Full-time, 41 hours per week (including one hour paid lunch break)
Permanent
£34,713 per annum
Application deadline: 12pm (midday) on Thursday 19 June 2025

About the role:

The Supporter Engagement Manager: Communications is responsible for designing a programme of printed and digital engagement, from generating content ideas through to overseeing production. Reporting to the Head of Supporter Engagement, and managing the Supporter Engagement Coordinator, the post holder will work to ensure clear communication plans are in place for all supporter groups, which make best use of resources, ensuring all contact is appropriately tailored to the target audience. They will be an ambitious, self-led individual who will need to work with colleagues across the Museum to plan and deliver supporter communications.

Key areas of responsibility:

1 Develop and deliver annual communication plans for different supporter groups, aligning with Museum objectives and audience insights; oversee the production of the British Museum Magazine.
2 Coordinate cross-departmental content by working with curatorial and departmental teams to ensure diverse Museum work is reflected in supporter communications, including email newsletters.
3 Lead reactive communications, ensuring timely updates on emerging stories are shared with supporters to maintain engagement and relevance.
4 Manage external suppliers and communication services, including overseeing SLAs, re-tendering processes, and ensuring high-quality delivery across all outsourced engagement communications.
5 Collaborate across teams-including Broadcast, Development, Communications, and Patron services-to ensure effective use of video, website updates, integrated messaging, and timely response to supporter and Patron enquiries.

About you:

* Educated to degree level or equivalent, with a marketing qualification being advantageous.
* Significant experience in managing both digital and printed communications, ideally within a cultural or membership-based organisation.
* Proficiency in using fundraising databases such as Raiser's Edge and an understanding of data protection and Gift Aid legislation are essential.
* Strong project management skills including the ability to manage third-party suppliers, develop and oversee Service Level Agreements (SLAs), re-tender services, and handle communication budgets.
* Experience in managing communications for multiple audience groups, strategic planning, and working under pressure to tight deadlines.
* Excellent interpersonal skills, including written and verbal communication, negotiation, diplomacy, and the ability to work collaboratively across teams.

About the British Museum:

Founded in 1753, the British Museum's remarkable collection spans over two million years of human history and culture. The Museum is a leading visitor attraction, and its world-famous collection includes the Rosetta Stone, Egyptian mummies, the Sutton-Hoo finds, and the Lewis Chessmen. The Museum also holds an extensive collection of prints and drawings spanning 600 years, including works by the greatest graphic artists such as Dürer, Michelangelo and Rembrandt.

The Museum offers a competitive benefits package including:

* Generous annual leave allowance of 25 days (rising to 30 days after 10 years' service) plus 2.5 privilege days and plus bank holidays.
* Membership of the civil service defined benefit pension scheme (find out here what benefits a civil service pension provides).
* Free entry to a wide range of museums and exhibitions
* Participation in private and public Museum activities, including talks by leading curators from around the world and behind-the-scenes opportunities to learn how museums care for and manage their extraordinary collections.
* Interest-free travel, bicycle, and rental deposit loans
* Professional and personal development opportunities
* Employee Assistance Programme
* Discounts on food and gift shop purchases

Additional details:

For more information about this role, please see the job description.

If you have any additional needs that we should be aware of to support you with your application, please provide details

The Museum also adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.

Museum Website: https://www.aplitrak.com/?adid=ZW5pY2hvbGxzLjYxMjY5LjExMTkzQGJyaXRpc2htdXNldW0uYXBsaXRyYWsuY29t