Retail & Visitor Experience Manager

Tullie is a changing, dynamic and exciting place to work. We are in the middle of a transformational development with a new entrance, ground floor gallery and refurbished gift shop already in the bag. We are now starting on the galleries and the community facilities. Do you have what it takes to elevate us to the next level? Are you a commercially savvy leader with a passion for delivering outstanding visitor experiences? Do you thrive in a dynamic environment where retail, culture, and community come together? If so, we’d love to hear from you.

Tullie is a major independent regional museum welcoming over 200,000 visitors every year. We are the lead organisation of the Cumbria Museum Consortium, an Arts Council England National Portfolio Organisation. Tullie is Carlisle’s home of culture, we provide a warm, inclusive safe space for everyone. Our Manifesto places collections at the heart of everything
we do: we use them to inspire co-creation and active participation, celebrate diversity and
champion equality, and foster a sense of pride in the people of Carlisle and Cumbria for their
unique local history.

We are seeking an ambitious and commercially driven Retail and Visitor Experience Manager to lead our front-of-house and retail operations. This is a pivotal role focused on enhancing the customer journey, generating sustainable income and delivering financial results through strategic retail management and an exceptional visitor experience. The role includes managing a high-performing team and ensuring the seamless integration of systems and practices that support Tullie’s goals. This role comes at an exciting time in Tullie’s history as we move forward with our capital development project. The candidate will be pivotal in celebrating these new spaces and ensuring the smooth running of operations.

Museum Website: https://tullie.org.uk/get-involved/jobs/