Trafalgar Square, London


Front of house/visitor services



Contract type:

Contract Permanent


Full time


020 7747 2885

Operations Coordinator

The purpose of the role is to support the day-to-day frontline services delivered by stakeholders ensuring an excellent service aligned to Gallery standards.

The objectives of this role are: 

-To monitor service standards.

-To identify and address inconsistencies and to improve customer experience.

-To supervise the day-to-day aspects of key front of house contract and audit processes to ensure that the service standards are being met and kept to and in line with the Gallery standards.

-To be the first point of contact for stakeholders and all customer experience related issues and escalate when required. 

The successful candidate will have a strong customer service background in order to provide good customer service to internal and external customers. 
Previous experience in monitoring the delivery of services (KPI’s) through external suppliers. 
Ability to communicate effectively and appropriately. 
Demonstrable experience in developing service levels. 
Have good attention to detail with regards to presentation. 
Actively look for improvements to processes and procedures.

To apply for this role please visit the National Gallery website and complete the application form at

Museum Website: