Front of house/visitor services


£17,550 (pro rata) per annum

Contract type:

Contract Permanent


Part time


020 7416 5000

Retail and Admissions Assistant

The Retail and Admissions department welcomes over 2 million visitors each year. The department has 5 permanent Retail and Admissions operations across the IWM branches. The department is responsible for generating income and profit for IWM; delivering a product range that is unique, relevant and inspiring; providing excellent customer service and visitor welcome and the department acts as an ambassador for the IWM brand and values.

IWM Duxford attracts over 350,000 visitors each year. The branch charges an admission entry fee and manages the arrival of all visitors and groups, including the thousands of visitors we welcome to our weekend Air Shows in May, July and September.

Admissions: The key roles and functions are focused on welcome and commercial Income capture. This includes providing an excellent visitor welcome; information about Duxford; entry ticket sales, Gift Aid and guidebook sales. We expect admission staff to cross sell products like Membership.

Retail: The key roles and functions for Retail are focused on product knowledge, sales drive, team working and customer service. IWM Duxford has one permanent shop situated in the admissions area as well as various pop-up shops for special events and Air Shows.

To Apply

Apply online via our website

The closing date for receipt of applications is Friday 31st January 2020.

Interviews will take place on Tuesday 11th February 2020

IWM is committed to a policy of Equal Opportunities

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