Science Museum - South Kensington




Up to £30,000 per annum + benefits

Contract type:

Contract Permanent


Full time



Duty Operations Manager

Do you have experience of coordinating multiple operational teams in a busy, visitor-focussed environment? Are you able to manage multiple tasks and make sound decisions under pressure?

The Science Museum is a vibrant, busy and exciting environment and as Duty Operations Manager you will play a key role in upholding our standards and ensuring a fantastic experience for our visitors. Working closely with colleagues across all our operational departments, such as Catering, Security and Estates, you will ensure that we provide a seamless standard of visitor experience and care.

You will act as a floor-based, operational manager delivering daily Museum operations and co-ordinating responses to a range of issues. You will be able to operate independently as the senior manager on-site, ensuring that all KPIs and service standards are met. You will have responsibility for ensuring the smooth and efficient operation including the enjoyment, security, experience, well-being and Health and Safety of our visitors, staff and contractors. You will also be responsible for overseeing and co-ordinating responses to operational problems that arise in the Museum that involve our visitors and their welfare.

With experience of working in a busy, visitor-focussed environment, you will be an excellent communicator, able to lead by example and manage teams effectively. With a positive, unflappable approach to a range of situations and challenges, you will use your initiative to co-ordinate responses during incidents, taking an assertive and considered approach to ensure that visitor safety and enjoyment is at the forefront of all decision making.

You will be offered excellent benefits, including 25 days annual leave in addition to bank holidays, a contributory pension scheme, BUPA medical and dental care, an annual season ticket loan and numerous staff discounts whilst developing your career in a world class museum group.

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