Front of house/visitor services



Contract type:

Contract Permanent


Full time



Visitor Experience Training Manager

We are looking for a passionate and experienced trainer to join our Visitor Experience department. Joining our Visitor Experience management team, you will make a significant contribution to the realisation of our ambition to become the best group of museums in the world by supporting and developing our frontline colleagues in Visitor Experience, Retail and our Explainer team, to offer outstanding customer service and exceed visitor expectations. You will also help us to ensure that we significantly improve our ongoing communication and dialogue with colleagues working on the frontline, so they are actively engaged with life at the Museum and demonstrating our values.
Joining us, you will be passionate about offering excellent customer service and demonstrate an eagerness and ability to influence people to embrace new ways of working. You will have experience of designing and delivering engaging customer service training to a wide-ranging audience, ideally in a similar sector. You will also be partnering with our senior stakeholders, to gain their buy-in and effectively manage their expectations, so excellent relationship building and influencing skills are also essential.
You will be offered excellent benefits, including 25 days annual leave in addition to bank holidays, a contributory pension scheme, BUPA medical and dental care, an annual season ticket loan and numerous staff discounts whilst developing your career in a world class museum group.
For more information and to apply please see our website

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