South Kensington, SW7 2RL




£19,095 pro rata

Contract type:

Contract Contract


Part time



Contact Centre Advisor

Fixed term contract until 30 September 2019
Part-time 18 hours per week, working Fridays, Saturdays and Sundays (10:00 - 16:30)

The Contact Centre is the central point for visitors wishing to contact the V&A. We are a one-stop-shop for event bookings, online retail support and visitor information. Our office is a hive of activity throughout the year and we are passionate about the museum and dedicated to our visitors.

We are looking for an additional staff member to join our team on weekends to help us manage an increased volume of visitor queries during a particularly busy summer for the V&A. Due to the popularity of our exhibitions and events programme, we’re getting more visitor queries per day than ever before and we want to ensure that we provide customer service to be proud of throughout this period. We operate 7 days a week and are a front-line service dealing with approximately 76,000 phone enquiries, 45,000 emails and 3000 visitor comments every year. We're committed to helping you develop new skills and grow your career, previous teammates have progressed to permanent roles or taken up new opportunities in other departments at the museum.

Closing date for this position is midnight on 24 March 2019
Interviews to be held week commencing 1 April 2019

Museum Website: