Chelsea, London


Front of house/visitor services



Contract type:

Contract Voluntary


Part time



Visitor Experience Volunteers

To participate in the delivery of our ‘Handling Objects’ project and support the Visitor Experience Team in manning the galleries.

Minimum one day a week, 2 placements available:
Placement 1 – Tuesdays and/or Wednesdays, 1100hrs to 1600hrs
Placement 2 – Sundays, 1100hrs to 1600hrs

> To work in collaboration with the VE Team.

> To assist visitors in the galleries.

> To facilitate a safe working environment for the valuable objects.

> To assist in the delivery of object handling carts.

> To develop skills in linking the objects with the story of the Army.

> To assist in the movement of the handling carts from storage to the galleries

> To work with the VE Team and supervisor, to facilitate activities.

> To monitor participant levels during sessions and events.

> To evaluate sessions and provide

The role would suit someone who:
> Has good (verbal) communication skills and is confident talking to a wide range of people.
> Is happy to work with visitors of all ages and abilities.
> Has a good general standard of English literacy and numeracy.
> Is happy to work as a team member and have a willingness to learn.
> Is able to work to a consistent pattern of tasks.
> Has an enthusiasm for sharing skills and knowledge and understands how to help people get the best out of an experience.
> Enjoys being creative and researching and learning about a new subject.
> Has a knowledge or interest in military history or general British history.
> Has experience of working with the public.
> Has experience of researching a topic and presenting information on it.

> Full in-house training will be provided that is specific to the role, which will include gallery training, object handling; site induction; Health and Safety; Safeguarding; Equality & Diversity.
> Expenses: reasonable out of pocket lunch and travel expenses.
> Volunteers' Handbook with helpful information.
> Regular feedback meetings with designated supervisor.
> Security clearance required (provided by the Museum).
> Working in the galleries and with the Handling Collection, will entail standing and moving around, and lifting some weights.
> Becoming part of a friendly and dedicated team.
> Gain practical knowledge of UK Museums and institutions and how they engage visitors.
> Gain experience of delivering a range of activities inspired by the National Army Museum’s collections.

>The opportunity is open to everyone aged 18 and over interested in gaining experience in the museum sector and learning more about the National Army Museum.

Further information available on our website.

To apply please send your completed application form and covering letter explaining why you are interested in volunteering, to [email protected]

Museum Website: