IWM London - Lambeth Road, London SE1 6HZ


Front of house/visitor services


£19,890 per annum pro rata

Contract type:

Contract Permanent


Part time


020 7416 5000

Retail and Admissions Assistant (IWM London) - PT

IWM London is unique in its coverage of conflicts, especially those involving Britain and the Commonwealth, from the First World War to the present day. We seek to provide for, and to encourage, the study and understanding of the history of modern war and 'wartime experience'. Situated in Lambeth, ten minutes’ walk from Waterloo and the south bank the Museum attracts visitor numbers of 1 million a year, from all over the world.

The retail offer is split across three distinct, permanent shop locations as well as an exhibition shop. Tickets to these paying exhibitions are sold from our Welcome desk along with guide books and exhibition books. As a member of the Retail and Admission team you will be in a key, customer facing role, welcoming visitors to the museum, providing them with detailed information and consistently delivering the highest standards of customer service. A strong drive for achieving sales targets and the confidence to approach visitors and actively sell a wide range of products is essential.

To Apply

Apply via our online application form. Click apply at the bottom left of this page.

Apply online via our website

Please note we do not accept CV’s, you will be required to fill in an online application form.

The closing date for receipt of applications is 9am Friday 16 November 2018.

Interviews will be held on Thursday 29 November 2018. Please note that the interview date has been specifically chosen according to the availability of the panel. You are advised to keep this date free if you are interested in this vacancy. We are unable to reschedule interviews.

We regret that if you have not heard from us within three weeks of the closing date your application, in this instance, has been unsuccessful.

IWM is committed to a policy of Equal Opportunities

Museum Website: