SE London


Front of house/visitor services


£19,086 per annum (pro rata)

Contract type:

Contract C




020 8699 1872

Retail & Admissions Assistants (weekend)

The Horniman Museum and Gardens in south east London has been open since Victorian times, when the tea trader and philanthropist, Frederick John Horniman first opened his house and extraordinary collection of objects to the local community. Since then, our collection has grown significantly and includes internationally important collections of anthropology and musical instruments, as well as an acclaimed aquarium and natural history gallery – all surrounded by 16 acres of beautiful Gardens offering breathtaking views across London.

We are looking for two Retail & Admissions Assistants (Weekend - 15 hours per week) to support our income generating activities through ticket sales, gift aid, memberships and retail products across our shops (in the museum and in the Butterfly House) and ticket desk.

You will be confident in approaching visitors on arrival to promote sales of tickets and retail products, and you’ll ensure a consistently high standard of customer service by dealing with queries about products and processing transactions promptly and effectively.

Previous retail experience is essential, as is a real passion for providing excellent customer service, the motivation to reach targets, and the ability to work as part of a team.

You will need to be available to work some additional hours during peak times and holiday/sickness absence. A basic DBS disclosure (security check) is required for this post.

This is a fixed term post until 31 October 2018.

To apply, visit our website:

The closing date for completed applications is 10am on Monday 26 June 2017. Interviews will be held on Thursday 6 July 2017.

The Horniman is committed to equality of opportunity and welcomes applications from all sections of the community.

Museum Website: