Ticketing Administrator

Job Title: Ticketing Administrator
Location: Dudley, West Midlands
Salary: £15,515.92 (FTE: £25859.87 per annum)
Hours: Monday – Friday, 22.5 hours per week over 3 days
Contract: Part-time, permanent

Black Country Living Museum is seeking a proactive, confident Ticketing Administrator to join the Ticketing team.

Our Ticketing Administrators play a vital role in creating a positive visitor experience, ensuring every visitor receives a supportive and welcoming service even before they arrive, through seamless administration and exceptional customer care. Whether supporting school groups, assisting with membership queries, or providing general telephone support, they consistently deliver a friendly and inclusive service.

If you’re looking for a fast-paced, customer-focused role set within our Bostin’ museum, we’d love to hear from you!

What will you be doing?
• Professionally and positively co-ordinating the administrative booking process for all Museum and Locksmith’s House bookings, ticket sales and enquiries.
• Processing educational and group bookings from point of enquiry to confirmation.
• Supporting customers when using the self-service hub.
• Upselling and processing Museum memberships, special events tickets, courses, workshops and experiences.
• Providing regular updates and reports on ticket sales, bookings and any other ticketing activity.
• Processing all internal requests from Managers for complimentary tickets/vouchers.
• Any other such duties with the nature of the post as required.

What are we looking for?
• Inclusive customer service skills, with particular focus on inbound telephone and email service skills.
• Proactive approach to planning and organisation.
• A keen attention to detail.
• Ability to work under pressure and manage multiple requests.
• Confident IT skills.
• Familiarity with ticketing systems and Microsoft platforms.

What can you expect?
• Unique Working environment.
• Opportunity to learn new skills.
• Competitive rewards & benefits.
• Supportive & inclusive work culture.
• Positive attitude to work-life balance.

Who are we?

We are an award-winning 29-acre open-air museum, celebrating our 50th anniversary in 2028. We champion the Black Country, celebrate its people and communities and share our distinctive heritage, creating pride today and possibility for the future.

Black Country Living Museum tells the story of one of Britain’s most influential regions through immersive experiences, historic buildings and a vibrant programme of events.

As VisitEngland’s Large Visitor Attraction of the Year, the Museum continues to grow its reach and ambition — championing the Black Country, celebrating its people and communities, and sharing the region’s distinctive heritage with new audiences.

What are you waiting for? Begin your Black Country Journey now and apply using your most up-to-date CV.

BCLM is an equal opportunities employer committed to fostering an inclusive and diverse environment that celebrates the richness of the human experience. We are dedicated to eliminating bias and discrimination at every stage and encourage applicants to get in touch should they require reasonable adjustments during the interview process. We welcome applications from underrepresented groups and believe in providing equal opportunities for all qualified candidates.

Our commitment to safeguarding includes implementing robust safer recruitment procedures to assess the suitability of individuals applying for roles that involve work with children and adults who may be at risk of harm.

Closing date: 10 June 2026

Interviews are expected to take place on 17 and 18 June 2026, adjustments will be made should successful candidates be unable to attend.

As we say in the Black Country, tara-a-bit!

Museum Website: https://bclm.livevacancies.co.uk/#/job/details/273